Refund policy

At Tanner’s Pride, we build  our products passionately, however if you are not satisfied we have have a hassle –free return process put down for you..

 Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to us warehouse within a strict time period of one week, else Tanners Pride will not be liable to accept the merchandise. In such cases, the customer will have to write in to support@tannerspride.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise.

ALL couriers of this nature will be borne by the customer themselves. Tanners Pride will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch .

Please note, damaged products specific to repair will have to be couriered back to us wherein all costs will be borne by the customer themselves. Tanners Pride will only bear the expenses of the transaction after the repair of the merchandise.

·         Personalised /Customized products are not subject to return or exchange.

·         Sale items are not eligible for refunds or returns.

·         Items must be returned in their original packaging, unused and in their original condition.

In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder within the exchange period of 1 month.

Return Address

Tanners Pride

11 Roselands, Convent Avenue,
Santacruz West,
Mumbai 400054

Phone: 9820052088